DoctorsBillingClerk 10 tips

1.ALWAYS get a copy of the patient's insurance card for every visit. Patients change plans often; it's the only way to keep up.

2.ALWAYS ask for co-pays at sign in. Even if you end up having to bill the patient, they will at least get to know you are serious about their payment.

3.ALWAYS obtain complete patient AND guarantor information so you know where to send your bill.

4.USE a comprehensive Encounter Form (super bill) which permits the Provider to simply check off the most often used procedures and diagnosis. This can save you and your billing people countless hours.

5.Providers! KNOW your coding so that you can complete your Encounter Forms accurately. When Providers know the ins and outs of coding the whole process goes smoother. Besides, it's your provider number and you are responsible for the billing regardless of who performs it.

6.GET to know the representatives from your top payers. Take them to lunch. It's infinitely easier to get their assistance when they know who you are.

7.KEEP an eye on approved amounts. When they get within 10% of your fee. It's time to raise that fee.

8.KNOW what is compensable and what is not. Don't muddy up your accounts receivable reports with false hope by billing charges that will never be paid. This way your collection people can focus on what is truly viable money.

9.MAKE it easy for your patients to question their bills. People are quicker to pay when they understand why. A friendly, helpful person should always be available to answer billing questions during normal business hours. Encourage patients who are unable to call during business hours to e-mail their questions.

10.IF a patient doesn't pay after no more than 3 bills, send their account to collection or write it off (keeping in mind that routine write-offs are illegal). Don't waste time, paper and postage sending out additional bills.

BONUS TIP; NOT FOR THE TIMID. IF insurance doesn't pay in a reasonable period of time, bill the patient. The patient, or their employer, are paying the premiums and have more clout with the insurance company than you do. Get them involved and don't be shy about recommending another insurance company that pays it claims!